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Shipping and Refund Policy

Shipping.

Our standard ground shipping takes from 10 to 14 business days within the continental United States. For international orders, we ship via Federal Express. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason. If you have not received your order within the above time limits OR have received the wrong product, please fill out our Shipping Error form for our fulfillment department to correct.

Cancellation Policy.

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

Refund Policy.

Please try and honestly use our unique product as directed. If you are not satisfied with the product, you are eligible to request a refund of the purchase price less shipping and handling. You have 15 days to request a refund. To request a refund you must obtain an RMA (Return Authorization). Requests must be made online and submitted with your order information and explanation of why you wish to return the product. You will receive your RMA via email once our customer service department has identified your eligibility for a return under our policy. Please do not call for an RMA. If you return your product without a RMA number you will not be refunded. Once you receive (not request) your RMA you have 15 days to return the empty packaging for a refund. The empty packaging is required for mfg. credit. You will only receive a credit on the bottles that are returned with your RMA. If the package is not received within 15 days you will not be eligible for the refund. *Refund Processing Fee: $10 per item e.g. 1 bottle return = $10 Fee. 2 bottle return - $20 Fee. Shipping and handling fees are non-refundable.